Privacy Policy

Tech phone Care LLC (“Tech phone Care”, “we”, “us”) operates this website and sells consumer electronics to customers in the United States. We respect your privacy and handle personal information in line with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).

1. Information we collect

• Information you give us: name, phone number, email address, billing and shipping address, and order details provided when you call us or submit the contact form.
• Payment information: card details are collected and processed directly by our PCI-DSS compliant payment processors. We do not store full card numbers on our systems.
• Call records: notes about your order and, where you are informed at the start of the call, call recordings used for quality and dispute resolution.
• Automatically collected data: IP address, device and browser type, pages viewed, referring URL and approximate location, collected through cookies and similar technologies.

2. How we use your information

• To take, confirm, process, ship and support your orders.
• To respond to enquiries, warranty claims, returns and refunds.
• To detect and prevent fraud, abuse and unauthorized transactions.
• To measure website performance and improve our products and service.
• To advertise our products, including through Google Ads and analytics services.
• To comply with tax, accounting and other legal obligations.

3. Advertising, analytics and cookies

We use Google Analytics and Google Ads (including conversion tracking and remarketing tags) to understand how visitors use our site and to show relevant ads on Google and partner sites. These services may set cookies or similar identifiers in your browser. Google’s use of data is described in Google’s Privacy & Terms. You can opt out of personalized advertising through Google Ads Settings, or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. See our Cookie Policy for details and controls.

4. How we share information

We do not sell your personal information for money. We share it only with parties that help us run the business, and only as needed:

• Payment processors, to charge for your order.
• Shipping carriers, to deliver your order and provide tracking.
• Hosting, email, telephony and customer-support providers.
• Analytics and advertising providers, as described above.
• Legal or regulatory authorities where required by law, subpoena or court order.
• A successor entity in the event of a merger, acquisition or asset sale.

5. Data retention

We keep order and transaction records for at least seven years to meet tax and accounting requirements. Contact-form messages and call notes are kept for up to 24 months unless a longer period is needed to resolve a dispute or comply with law.

6. Data security

The website is served over HTTPS/TLS. We apply access controls, staff confidentiality obligations and regular reviews of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your privacy rights

Depending on your state of residence, you may have the right to know what personal information we hold, to request a copy, to request correction or deletion, to opt out of “sale” or “sharing” for cross-context behavioral advertising, and not to be discriminated against for exercising these rights. To exercise a right, email support@techphonecare.shop or call +1 888-643-8007. We verify requests using details from your order and respond within 45 days.

8. Children’s privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have, we delete it promptly.

9. Do Not Track

Some browsers transmit a “Do Not Track” signal. There is no common industry standard for responding to these signals, so our site does not currently respond to them. You can still control cookies as described in our Cookie Policy.

10. Third-party links

Our site may link to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

11. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and we will update the “last updated” date above.

12. Contact us

Tech phone Care LLC
2500 Commerce Way, Suite 410, Dallas, TX 75201, United States
Phone: +1 888-643-8007
Email: support@techphonecare.shop