Refund & Return Policy

1. Return window

You may request a return within 30 calendar days of delivery. Requests made after 30 days may still qualify under our Warranty Policy if the item is defective.

2. Condition requirements

• The item must be unused or lightly tested, with no physical or liquid damage.
• All original packaging, manuals, cables and free gifts must be included.
• Activation locks (iCloud, Google FRP, carrier locks) must be removed.
• Serial numbers must match the ones on your invoice.

3. Non-returnable items

• Opened screen protectors and other hygiene- or adhesive-sealed accessories.
• Items damaged by misuse, accident, unauthorized repair or power surge.
• Special-order or personalized items clearly identified as final sale at the time of purchase.

4. How to start a return

Call +1 888-643-8007 or email support@techphonecare.shop with your order number and the reason for the return. We issue a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without an RMA number may be refused.

5. Return shipping costs

• If the item is defective, damaged in transit or incorrect, we cover return shipping and send a prepaid label.
• For change-of-mind returns, the customer pays return shipping. We recommend a tracked, insured service; we are not responsible for returns lost in transit.

6. Restocking fee

Change-of-mind returns of opened devices may be subject to a restocking fee of up to 10% of the product price. No restocking fee applies to defective, damaged or incorrectly shipped items, or to unopened returns.

7. Inspection and refunds

We inspect returns within 3 business days of receipt. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit. Original shipping charges are refunded only when the return is due to our error or a defective product.

8. Exchanges

We can exchange an item for a different model or color subject to availability. Any price difference is charged or refunded at the time of the exchange.

9. Order cancellation

You can cancel free of charge any time before your order ships. Once shipped, the order follows the return process above.

10. Damaged or missing deliveries

Report visible shipping damage or a missing parcel within 48 hours of the delivery date so we can open a carrier claim and send a replacement or refund.

11. Contact

Returns team · +1 888-643-8007 · support@techphonecare.shop · 2500 Commerce Way, Suite 410, Dallas, TX 75201, United States