Shipping & Delivery Policy

1. Where we ship

We ship within the United States, including all 50 states and Washington, DC. We do not ship internationally, and we cannot ship to freight forwarders. APO/FPO addresses are accepted by standard mail with extended delivery times.

2. Order processing

Orders confirmed before 2:00 PM CST on a business day are processed the same day. Orders confirmed later, or on weekends and US public holidays, are processed the next business day. Orders flagged for fraud review may take one extra business day.

3. Delivery times and rates

• Standard (3–7 business days): $6.95, free on orders over $99.
• Expedited (2–3 business days): $14.95.
• Overnight (1 business day, order by 12:00 PM CST): $29.95.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays and remote destinations can extend transit times.

4. Carriers and tracking

We ship with USPS, UPS and FedEx. A tracking number is emailed as soon as the parcel leaves our facility. Orders above $499 ship with signature confirmation for your protection.

5. Address accuracy

Please confirm your shipping address carefully on the phone. We are not responsible for deliveries to an incorrect address supplied by the customer. If a parcel is returned to us as undeliverable, we refund the product price less the original shipping cost.

6. Lost, stolen or damaged parcels

If tracking shows delivery but you have not received the parcel, contact us within 48 hours. We open a claim with the carrier and, once the claim is resolved, send a replacement or issue a refund. Report visible shipping damage within 48 hours with photos of the packaging and contents.

7. Split shipments

Multi-item orders may ship in separate parcels at no extra cost. Each parcel receives its own tracking number.

8. Taxes and duties

Sales tax is applied where required by the destination state and is shown before payment. Because we ship domestically only, no customs duties apply.

9. Contact

Shipping questions: +1 888-643-8007 · support@techphonecare.shop · Mon – Sat, 8:00 AM – 9:00 PM CST