Warranty Policy

1. Coverage

Tech phone Care LLC warrants that products purchased from us are free from defects in materials and workmanship under normal use for 12 months from the delivery date. This limited warranty is offered to the original purchaser and is not transferable.

2. Manufacturer warranty

Because we sell genuine products sourced from authorized US distributors, most devices also carry the manufacturer’s own warranty. Our warranty is in addition to, and does not replace, those rights or your rights under applicable state and federal law.

3. What is not covered

• Accidental damage, drops, crushing, liquid damage and cosmetic wear.
• Damage from misuse, neglect, power surges or non-approved chargers.
• Repairs, modifications or software changes performed by unauthorized parties.
• Normal battery capacity decline over time and consumable parts.
• Products with removed, altered or illegible serial numbers.
• Loss of data, and software or third-party applications.

4. How to file a claim

Call +1 888-643-8007 or email support@techphonecare.shop with your order number, the product serial number, a description of the fault and, where possible, photos or a short video. Our team will troubleshoot with you and, if the fault is confirmed, issue an RMA number and return instructions.

5. Remedies

For a valid claim we will, at our discretion, repair the product, replace it with the same or an equivalent model, or refund the purchase price. Replacements carry the remainder of the original warranty period or 90 days, whichever is longer.

6. Turnaround

Warranty inspections are completed within 5 business days of receiving the item. Replacements typically ship within 2 business days of approval.

7. Shipping costs for warranty claims

We provide a prepaid return label for confirmed warranty claims. If inspection shows the fault is not covered, we will contact you with repair options or return the item to you; return shipping in that case is the customer’s responsibility.

8. Before you return a device

• Back up your data — we cannot recover data from returned devices.
• Remove SIM and memory cards.
• Sign out of iCloud, Google and any other activation lock.

9. Limitation

Except as stated in this policy or required by law, all other warranties, express or implied, are disclaimed. Our liability under this warranty will not exceed the purchase price of the product.

10. Contact

Warranty team · +1 888-643-8007 · support@techphonecare.shop · 2500 Commerce Way, Suite 410, Dallas, TX 75201, United States